We have answers!
...well, most of them!
Below you’ll find answers to the most common questions you may have. If you still can’t find the answer you’re looking for, just contact us!
Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, bank transfer, and trade account invoicing for approved customers.
Q: Are your products covered by warranty?
A: Yes. All products are covered by the manufacturer’s warranty. Warranty terms may vary by brand and product.
Q: Is there a restocking fee on returns?
A: A 15% restocking fee applies only to approved change-of-mind returns. It does not apply to warranty claims, faulty items, incorrect shipments, or Dead on Arrival (DOA) items reported within 7 days. DOA items will be replaced, credited, or refunded after inspection. Returned items must be unused and in original condition.
Q: Can I change or cancel my order after placing it?
A: If your order has not yet been dispatched, we can amend or cancel it. Please contact us as soon as possible with your order number.
Q: Do you offer trade accounts or special pricing for businesses?
A: Yes, we offer trade accounts for roofing and cladding professionals. Contact us to apply.
Q: Do you provide product advice or recommendations?
A: Our team is happy to help you choose the right product for your application. Please contact us with details of your project.
Shipping & Delivery
Q: How much is shipping?
A: Shipping costs depend on order size and location. Final shipping charges are shown at checkout.
Q: How long will my order take to arrive?
A: Delivery typically takes 1–5 business days after dispatch, depending on the carrier and destination in Australia.
Q: Do you offer overnight delivery?
A: Overnight delivery may be available. Please contact us before ordering to confirm availability and pricing
Q: Do you ship internationally?
A: International shipping is not part of our standard service. Occasionally, we can arrange shipping between Australia and New Zealand only upon request. Please contact us before placing your order to discuss options and obtain a quote.
Q: Can I pick up my order?
A: Yes, orders can be collected from our warehouse in Australia. Please select Pickup at checkout.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery if items are unused and in original packaging. Please contact us first to arrange.
Q: What if my item is faulty or damaged?
A: Please notify us immediately. We’ll assess the issue and arrange a replacement or repair where applicable.
Accounts & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest.
Q: How do I contact customer support?
A: You can reach us by email at info@fribesco.com or call 08 8120 3208 during business hours.
Still Have Questions?
Send us a message below and Jackson will paws it on to the team 🐾
Prefer to talk? Call us on 08 8120 3208.
We’re always happy to help.
